ADA Transition Plan

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA), the City of Kilgore will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment

The City of Kilgore does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication

The City of Kilgore will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Kilgore programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures

The City of Kilgore will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in City of Kilgore offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Kilgore, should contact the ADA Coordinator, Mat Kronner, by email at Mat.Kronner@cityofkilgore.com or by phone at 903-988-4123 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the City of Kilgore to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Kilgore is not accessible to persons with disabilities should be submitted following the City's Grievance Procedure.

The City of Kilgore will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Under the Americans with Disabilities Act, users of City facilities and services have the right to file a grievance if they believe the City has not provided reasonable accommodation.

A formal complaint must be filed within 60 calendar days of the alleged occurrence.

To file a complaint regarding a non-compliant city service, program, or activity, please complete the ADA Grievance Form and submit it to the City of Kilgore’s ADA Coordinator.

ADA Grievance Form (PDF)

The ADA Coordinator or their designee will acknowledge receipt of the grievance within fifteen (15) days. A meeting with the complainant to discuss the complaint and possible resolutions, as well as a written response explaining the position of the City of Kilgore, will follow thereafter. If the ADA Coordinator does not respond or does not satisfactorily resolve the issue, the complainant may forward the request, or appeal the response, to the City Manager. The City Manager or their designee will respond with the final resolution of the complaint within fifteen (15) days.

All written complaints received by the ADA Coordinator or designee, appeals to the City Manager or designee, and responses from these two offices will be retained by the City of Kilgore for at least three years.