Professional Standards

Submitting a Compliment or Complaint

 

The Kilgore Police Department is dedicated to providing the best police service possible to all citizens.  Police employees are carefully selected and given the best training possible in order to provide this service.  If you have  occasion to see an employee present themselves in an exemplary manner, you may call the department or fill out the compliment form below.  However, you may have an unpleasant or unprofessional experience with an employee of the Kilgore Police Department and desire to lodge a complaint regarding your experience.

Complimenting an Employee

If an employee of the Kilgore Police Department has done an outstanding job, you may call or visit the police department and ask to speak to the supervisor of the employee you are wishing to compliment.  Additionally, there is a brochure available below that may be filled out and turned into the Professional Standards Officer or the employee's supervisor.  You may contact the Professional Standards Officer in person at 909 N. Kilgore Street or by telephone at 903.983.1559 from 8:00 a.m to 5:00 p.m each weekday.

After the compliment is received, it will be forwarded through the chain of command ultimately reaching the Chief of Police.  After review, the employee could receive a letter of recognition, a letter of commendation or other special recognition by the department.

Registering a Complaint

When a citizen lodges a complaint against a member of the Kilgore Police Department, the complaint goes to the Professional Standards Officer.  If the Professional Standards Officer is not available, a complaint may be filed with any police supervisor, sergeant or above.

Texas law requires that all complaints against police officers be in writing and signed by the person making the complaint.  Complaints must be made within 30 days of the incident complained about however, special circumstances can exist allowing for a complaint after this time frame has expired.   

A brochure and affidavit is provided below for your convenience should a situation occur in which you desire to file a complaint..  The brochure and affidavit are also available at the Kilgore Police Department.  The Department recommends you read the brochure prior to filing a complaint.  To file a complaint print and complete the affidavit.   The affidavit then should be forwarded to the  Professional Standards Officer.  If the Professional Standards Officer is not available then you may leave the complaint with any police supervisor, sergeant or above. 

It should be noted that a disagreement over the validity of a traffic citation is not a complaint.  Such a disagreement should be directed to the court that has jurisdiction.  Any current criminal or traffic charges will still have to addressed though a court having proper jurisdiction.  

False Complaints

Citizens should be aware that filing a false complaint is a violation of the Texas Penal Code.  Section 37.02 provides punishment for an individual adjudged guilty of filing such a complaint.  A person convicted of this offense can be punished by a fine of up to $2,000, confinement in jail for up to one year or by both fine and imprisonment.

If you have any questions or concerns please call the Professional Standards Officer, Asst. Chief Roman Roberson.

Citizen Compliment Brochure

 

Citizen Complaint Brochure

 

Citizen Complaint Affidavit