Communications

 

 

 

Kilgore 9-1-1, What’s Your Emergency?

 

The City of Kilgore Communications Division is responsible for identifying, dispatching, and supporting emergency response calls for service. Our center is made up of one Communications Supervisor and seven Telecommunications Operators, better known to the public as dispatchers. The goal of our Communications center is to keep our residents safe and assist them to the best of our ability.

 

What we do:

 

·         Handle all Kilgore 9-1-1 and non-emergency calls

·         Dispatch numerous agency responders, including:

o   Kilgore Police Department

o   Kilgore Fire Department

o   Kilgore Rescue Unit

o   Sabine Volunteer Fire Department

o   Animal Control

·         Answer and transfer all medical emergencies to Champion EMS

·         Coordinate emergency communications during disasters and other critical situations

·         Activate severe weather warning system during hazardous weather

·         Activate CodeRed emergency warning system

·         Provide Public Education to the City of Kilgore residents, schools/child care facilities, nursing homes, and businesses

·         Handle all after hours emergencies for the City of Kilgore, including:

o   Water Department

o   Street Department

o   Parks Department

 

 

Meet Our Dispatchers:

 

·         Rachel Rowe

o   Communications Supervisor

o   Master Telecommunications Operator

o   Serving Kilgore since 1999

·         Cristin Harris

o   Communications Training Officer

o   Master Telecommunications Operator

o   9-1-1 Public Educator

o   Serving Kilgore since 2005

·         Dana Dukes

o   Advanced Telecommunications Operator

o   Serving Kilgore since 2005

·         Jan Vestal

o   Communications Training Officer

o   Master Telecommunications Operator

o   Serving Kilgore since 2006

·         Amber Sims

o   Advanced Telecommunications Operator

o   Serving Kilgore since 2009

·         Amber Thompson

o   Advanced Telecommunications Operator

o   Serving Kilgore since 2010

·         Betty Ashcraft

o   Basic Telecommunications Operator

o   Serving Kilgore since 2013

 

 

Amber Sims and Dana Dukes hard at work! Even dispatchers need to have fun every now and again.

 

 

Dispatchers participated in the 2015 Christmas parade with their own float

 

 

 

 

 

Sign up for CodeRed by clicking the link below!  The page allows residents and businesses to add or update their contact information to ensure you will be contacted when a CodeRed message is sent.

 

 

CodeRed is a high speed notification system which delivers messages to targeted areas or the entire city.  Potential uses include severe weather warnings, missing or lost children, evacuation notices and boil water notices.  It is capable of reaching out to thousands of citizens in minutes!  Signing up for this lifesaving tool is easy!

Get the CodeRed Mobile Alert at the link below.

https://ecnetwork.com/codered-mobile-alert-app/