Customer Service Representative

January 21, 2014

Description of Duties:

Provides customer service to utility customers in person and over the telephone.  Opens and closes customer accounts; coordinates account transfers; updates and maintains customer account information. Responds to various types of customer inquiries and complaints; assists in researching and resolving billing inquiries metering issues, and/or other account matters.  Receives and processes customer requests; creates service/maintenance orders; schedules service connection/reconnection/shut-off.  Dispatches field personnel; communicates and provides account information to work crews.  Accepts and process debit/credit card payments received at the front counter, water tap fees, and /or donations.  Balances and maintains assigned cash drawer; documents and maintains daily log of customer calls and payments received.  Archive payment coupons, checks, and other documents in the departmental computer system.  Prepares and mails out receipts, letters of credit or other correspondence to utility customers.  Assists with collection activities; places courtesy calls to past-due accounts; updates collections and recheck lists; tracks account payment arrangements.  Processes NSF returned checks, debiting customer's account, mails notification of returned check and amount due.  Track Parks Dept. reservations of various park facilities.  Conducts a variety of general clerical duties; answers incoming calls, returns voice mail calls, performs data entry; copies and files various types of documents.  Performs other related duties as assigned or required.


High school diploma or equivalent, and one year customer service experience OR an equivalent combination of education and experience.  Must possess valid Texas Driver's license.,  Must have excellent communication skills--verbal and written, listening skills, attention to detail and accuracy.  Bilingual skills preferred.