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When calling the City of Kilgore Animal Control (903) 988-4120, about a stray animal, please give a detailed description of the animal (breed, color, size, collar, tags, etc). If you know where the stray animal belongs, let us know the address so we can make contact with the owner. Please provide your name, phone number and/or address in case the Animal Control Officer needs to get more information from you about your complaint. Your information will be kept confidential.
Animal Control takes dogs to the Animal Care and Adoption Center in Longview TX. In Kilgore, we don't pick up cats, unless we see an injured one and then we will take it to the Animal Care and Adoption Center in Longview.
Wildlife picked up by Animal Control Officers is relocated and released in accordance with State and local laws. Loose livestock such as horses and cows are taken into custody by the county Sheriff and/or deputies.
Animal Control Officers are not normally on duty on the weekends and after 5 pm. All animal related calls during these times need to be referred to the City of Kilgore Police Department. You can call the Police Dispatch at 903-983-1559. Once the Police Officer is on scene, they will determine if Animal Control needs to be notified.
Immediately contact Animal Control and the Animal Care and Adoption Center in Longview TX to see if your pet has been brought in. If your pet is not there, file a lost pet report with the staff. You will need to come back to the shelter every 48 hours to see if your pet has been brought in. Check with your neighbors to see if they have seen your pet. You may also want to check the lost and found section of the local newspapers and place an ad there yourself.
If wildlife is frequenting your property, you need to identify what is attracting them. Wildlife is common in this part of Texas, and typically will not hang out at your house unless they are finding some type of food, water or shelter. Pet food left out during the evening hours and open garbage containers are typical examples of this problem. Removing access or their food source will often make them go away.
If some type of wildlife is digging up your lawn, it is usually an armadillo or skunk digging for grubs, worms, etc. Treat your yard with a pesticide to kill off their food source.
If you have crawl space under your house or damage to your roof that has open access holes, you are inviting wildlife to move in. Cover and repair all areas of access with solid, sturdy material. If we are unable to remove the wildlife we may suggest getting an exterminator.
We do not trap and remove healthy wildlife unless it in a space occupied by people. Wildlife trapped by accident or without approval will be released in the area in which it was caught.
It is illegal to leave any animal in any standing or parked vehicle in such a way as to endanger the animal's health or safety. Any Animal Control Officer, Police Officer, of Firefighter is authorized to use reasonable force, including the breaking of a window, to remove an animal from the vehicle whenever the Officer reasonably believes that the animal's health or safety is, or soon will be, endangered, and said animal shall be impounded. An Officer who removes an animal in accordance with this law is not liable for any resulting property damage.
Contact the City of Kilgore Municipal Court at 903-988-4101 to determine the amount of the fines. Remember, you have a date on the summons letting you know the latest date to respond to the Municipal Court.
Local ordinance requires that the owner or custodian of each domestic dog or cat shall have the animal vaccinated against rabies at four months of age and once a year after. The vaccination must be administered by a licensed Veterinarian. You need to retain proof of rabies vaccination in case Animal Control requests to see them. Failure to vaccinate your dog or cat against rabies can result in a fine and/or summons to the Municipal Court. Remember, vaccinating your pets is your family's first line of defense against rabies. Your pets are more likely to have contact with a wild animal than you.
Rabies is an acute viral disease that attacks the nervous system, resulting in paralysis and almost certain death once the symptoms appear. The rabies virus is present in the saliva of the rabid animal. The most common way the disease is spread is by a bite from an infected animal. Though rare, rabies also can be spread if the infected animal's saliva comes in contact with fresh scratches, open wounds or mucous membranes such as the lining of the eyelid. If left untreated, it is almost always fatal. You can find more information regarding rabies by clicking here.
If your dog or cat has been in contact with one of the following high risk animals: skunk, raccoon, bat, fox or coyote, contact the City of Kilgore Animal Control immediately for guidance. If the wildlife animal is dead or can be caught, then it may be shipped for rabies testing. Do not attempt to contain the wildlife animal yourself. You are also advised to consult with your veterinarian. Your pet may need vet care for injuries, and may need to be given a booster rabies vaccination if he is currently vaccinated, or a series of vaccinations if he is not currently vaccinated.
Leave it alone. Mother animals do not normally abandon their young, but may leave them hidden while they look for food. Mothers will typically come back for their young. Moving the young wildlife is not only stressful for the animal and increases the chance of injury to the person or animal, but could also result in criminal charges under State Law. If you feel that the animal is in danger, please feel free to contact the City of Kilgore Animal Control at 903-988-4120 or the Kilgore Police Department at 903-983-1559.
If you locate an injured animal, leave it alone. If you feel it is in danger or suffering, please contact Kilgore Animal Control at 903-988-4120 or the Kilgore Police Department at 903-983-1559. Again, if you try to rescue the injured animal, it could result in injury to yourself or more stress on the animal.
A copy of the subcontractor's Master's license and certificate of liability insurance is required in order to pull a permit.
Submit a completed form of a building permit application (PDF) and a site plan that reflects property lines with measurements of preexisting and proposed structures. Depending upon project, up to 5 departments, with the minimum of 2, may review the permit application.
Yes. A completed building permit application (PDF) and a site plan that reflects property lines with measurements of preexisting and proposed structures.
Yes. Any accessory structure that is 10 by 12 feet, or 120 square feet and up requires a building permit.
Approval of building permits are contingent upon the number of departments that must review the permit application and whether if a department disapproved an aspect of the project. Time frame may vary from a day to a week depending on the scope of the project.
Building permit costs are contingent upon the job value of the project.
Please refer to the City of Kilgore Cemetery Rules and Regulations (PDF).
All three cemeteries open at 8 a.m. and close at sundown.
Please email Jaclyn Taylor with the City of Kilgore Cemetery Department at 903-988-4128 or for further assistance and detailed information in locating your loved one.
Please email Jaclyn Taylor with the City of Kilgore Cemetery Department at 903-988-4128 or to pick out cemetery lots and availability.
The cost of the lot only covers the right to bury someone in the space purchased and does not include the open/close of grave or the cost of the lining. Open and close, and cost of lining is an itemized charge handled through the chosen funeral home.
Contingent upon seller's price (Please note these lots are for sale by owner and not handled by the City of Kilgore.)
There is no financing available for lots. All purchases of lots must be completed during the same day transaction.
No. Purchase of the lot only secures sepulture rights: a right to bury someone in the space purchased.
Yes. A metal or cement lining is required in all three cemeteries.
No. Planting trees, shrubs or any minor landscaping at the cemetery is prohibited.
The base of the monument must not exceed the length of cemetery lot, which is approximately 5 feet.
Please contact the Cemetery Department at 903-988-4128.
Please refer to the section on benches in the City of Kilgore Cemetery Rules and Regulations (PDF).
Yes. you may register alternate numbers.
Your personal information will not be shared, sold, or leased to any third parties.
To ensure you will recognized the number from CodeRED we recommend you save each of the numbers to your phone contacts and label them appropriately to make them easy to identify.
Yes, the system will leave a message. You may also dial the number to hear the last message sent.
Listen carefully to the entire message. Follow any directions or recommendations the message provides. Do not call 911, the Police or Fire Departments unless you need immediate aid.
The City's fiscal year is October 1 to September 30.
The development of the budget begins in the fall of each year when the Council and City Manager establish priorities for the upcoming budget reflecting policy and program concerns of the community at large. In the spring of each year, the City Manager develops a budget calendar and instructs department heads to submit their proposed budget requests.
The City Council discusses the proposed budget during public hearings and adopts a new budget prior to October 1st.
The 2018 property tax rate is 0.539 cents per $100 of valuation.
The 2015 average market value for a home in Kilgore, Gregg County is $116,998 with a taxable value of $92,865.
The 2015 average market value for a home in Kilgore, Rusk County is $103,395 with a taxable value of $83,037.
The sales tax rate for Kilgore in Gregg County is 8.25%. The rate for Rusk County is 7.75%. Of these rates, 6.25% is State sales tax, 1.0% is City, and 0.5% is Economic Development. The County of Gregg collects 0.5%. The County of Rusk does not collect a sales tax.
The city collects 7% of the room rate. The city uses up to 15% of these revenues to fund a grant program for the arts. The remainder of these funds are used in compliance with Chapter 351 of the Texas Tax Code to fund historic preservation projects, sports tourism projects, and to promote the hotel, convention, and tourism industry in Kilgore.
No, burning is not allowed inside the city limits. The only exception is a trench burn, which must be authorized by the Kilgore Fire Marshal. For more information, contact the Fire Marshal at 903-988-4114.
Contact the Fire Marshal's office at 903-988-4114.
Contact the Fire Department Administrative Assistant, Audrey Pace, at 903-988-4112.
Yes, if you need assistance putting one up in your home or you cannot afford one, contact the Fire Marshal at 903-988-4114.
Visit the Fire Marshal's Office page for information on submitting a Tier II Report to the Kilgore Fire Department.
Carbon monoxide, often called "the silent killer," is a gas you cannot see, taste, or smell. It can be created when fuels, do not burn properly. These fuels can include:
Carbon monoxide poisoning can result from numerous sources. Some sources include:
Symptoms of carbon monoxide poisoning include headache, nausea, and drowsiness. Exposure to undetected high levels of carbon monoxide can be fatal.
Different types of fires require different types of extinguishers. For example, a grease fire and an electrical fire require the use of different extinguishing agents to be effective and safely put the fire out.
Basically, there are five different types of extinguishing agents. Most fire extinguishers display symbols to show the kind of fire on which they are to be used.
There are also multi-purpose fire extinguishers - such as those labeled "B-C" or "A-B-C" - that can be used on two or more types of fires.
Portable fire extinguishers are valuable for immediate use on small fires. They contain a limited amount of extinguishing material and need to be properly used so that this material is not wasted. For example, when a pan initially catches fire, it may be safe to turn off the burner, place a lid on the pan, and use an extinguisher. By the time the fire has spread, however, these actions will not be adequate. Only trained firefighters can safely extinguish such fires. Use a fire extinguisher only if:
If all of these conditions are not present, you should not try to use a fire extinguisher. Alert other occupants, leave the building following your home escape plan, go to the agreed upon meeting place, and call the fire department from a cell phone or a neighbor's home.
Some people have physical limitations that might diminish or eliminate their ability to properly use a fire extinguisher. People with disabilities, older adults, or children may find that an extinguisher is too heavy to handle or it may be too difficult for them to exert the necessary pressure to operate the extinguisher.
A properly installed and maintained smoke alarm is the only thing in your home that can alert you and your family to a fire 24 hours a day, seven days a week. Whether you’re awake or asleep, a working smoke alarm is constantly on alert, scanning the air for fire and smoke.
According to the National Fire Protection Association, almost two-thirds of home fire deaths resulted from fires in properties without working smoke alarms. A working smoke alarm significantly increases your chances of surviving a deadly home fire.
Smoke alarms are powered by battery or they are hardwired into the home’s electrical system. If the smoke alarm is powered by battery, it runs on either a disposable 9-volt battery or a non-replaceable 10-year lithium (“long-life”) battery. A backup battery is usually present on hardwired alarms and may need to be replaced.
These batteries must be tested on a regular basis and, in most cases, should be replaced at least once each year (except for lithium batteries).
There are many different brands of smoke alarms available on the market, but they fall under two basic types: ionization and photoelectric.
It cannot be stated definitively that one is better than the other in every fire situation that could arise in a residence. Because both ionization and photoelectric smoke alarms are better at detecting distinctly different, yet potentially fatal fires, and because no one can predict what type of fire might start in a home, the USFA recommends that every residence and place where people sleep be equipped with both ionization and photoelectric smoke alarms, or dual sensor smoke alarms, which contain both ionization and photoelectric smoke sensors
In addition to the basic types of alarms, there are alarms made to meet the needs of people with hearing disabilities. These alarms may use strobe lights that flash and/or vibrate to assist in alerting those who are unable to hear standard smoke alarms when they sound.
Install smoke alarms in key areas of your home, on every level, including the basement. Many fatal fires begin late at night or early in the morning, so the U.S. Fire Administration recommends installing smoke alarms both inside and outside of sleeping areas.
Since smoke and many deadly gases rise, installing your smoke alarms at the proper level will provide you with the earliest warning possible. Always follow the manufacturer’s installation instructions.
Smoke alarms are not expensive and are worth the lives they can help save.
Ionization and photoelectric smoke alarms cost between $6 and $20. Dual sensor smoke alarms cost between $24 and $40.
If you cannot afford a smoke alarm for your home contact the Kilgore Fire Department at 903-988-4112 and one will be provided to you.
Yes, if you are unable to install a smoke alarm, contact the Kilgore Fire Department and we will assist you in the installation process.
Smoke alarms must be maintained! A smoke alarm with a dead or missing battery is the same as having no smoke alarm at all. A smoke alarm only works when it is properly installed and maintained. Depending on how your smoke alarm is powered (9-volt, 10-year lithium, or hardwired), you’ll have to maintain it according to manufacturer’s instructions.
A smoke alarm is just doing its job when it sounds while you’re cooking or taking a shower with lots of steam. If a smoke alarm sounds while you’re cooking or taking a shower with lots of steam, do not remove the battery. Instead, you should:
Never disable a smoke alarm. Disabling a smoke alarm or removing the battery can be a deadly mistake.
The City of Kilgore recruits for positions as they become vacant or as a new position is created. In order to be considered for a specific position, an applicant must follow the instructions listed on the job posting or advertisement, by completing an online application. The City does not accept resumes or online applications for positions that are not open.
All of the City's job opportunities can be found online through the Employment with the City of Kilgore webpage.
All job postings will list the job title, position summary, and minimum qualifications (education and experience).
The City has a competitive benefits package that includes:
See our Benefits Page for further details.
Customers wishing to receive a library card should fill out a library card application. Adults are required to be Texas residents and are required to show name (state issued ID) and address identification. Children will need a parent signature to complete the application process. The card is free.
Yes, however you must reside within the state of Texas to be eligible to obtain a library card.
Your child must be seven years old in order to obtain a library card.
You may borrow books, DVDs, audiobooks, and many other kinds of materials. Most items may be checked out for 14 days, however, DVDs have a 7 day check-out period.
A book drop is available near the parking lot of the library for the return of books. Please note that audiovisual items must be brought inside the library and are not allowed to be placed in the book drop.
To renew by phone, contact the library at 903-984-1529. Please have your library card ready as staff will need this information.
Library materials may be renewed online with your library card number and password. To renew online, go to the online catalog and log in. Once you are logged in, select "My Account". Please note, if you do not have a password, call the library and a staff member will provide you with the information you will need.
If someone has placed a reserve on your item that you have checked out, the system will not allow it to be renewed. Also if you have an outstanding fine or have already renewed this item, or the item is overdue, your renewal will be disallowed.
A fine of $0.20 will be applied each day for items such as books, magazines, audios, or movies.
Items we borrow from other libraries through Interlibrary Loan incur $0.50 per day, per item.
If you lose an item, you must pay the current replacement cost along with a $5 processing fee.
On a first time application, you may borrow one item. After the item is returned, there is a limit of twelve items that can be checked out.
There is a limit of two DVD/VHS items and a limit of five audiobooks.
Yes. To send faxes, the library charges $0.50 per page.
To receive faxes, the library charges $0.50 per page.
The fax number is 903-218-6893.
Yes, copies are $0.25 per page for standard sized paper. Larger sizes are $0.25 per page.
The library is located on the corner of Highway 259 (Henderson Boulevard) and North Street at:301 N. Henderson Blvd.Kilgore, TX 75662
The library's phone number is 903-984-1529.
Day court is held on Wednesdays at 1:30 p.m. at Kilgore Police Department, which is located at:909 N Kilgore StreetKilgore, TX 75662
Night court is held twice a month on Monday nights at 5:30 p.m.
You must come in during business hours and speak to the court clerk.
A Driving Safety Course is a 6-8 hour class that is a refresher of safety techniques every driver should use. It is offered by private companies, not The Kilgore Municpal Court. This course may also be taken online. The Court is not allowed to give out any information concerning the location or company names that provide Driver's Safety Course.
Those individuals who have pled guilty or no contest to certain violations and have a valid Texas Driver's License, liability insurance with their name on the policy, and have not taken a Driving Safety Course within the last 12 months are eligible. If you held a Commercial Driver's license at the time the offense was committed, you are not eligible to take the Driving Safety Course.
Requests must be made in person, through email, or in writing, and sent by certified mail to The Kilgore Municipal Court. The request must be received by the Court by your appearance date. The request must include proof of a valid Texas Driver's License, proof of liability insurance, and the required fees. Payment of the administrative fee and court costs must be paid at the time of the request by state law.
Deferred disposition or a deferral, is when a plea of guilty or no contest is entered or a finding of guilt is made. The Judge may defer further proceedings without entering a guilty judgement and place the defendant on probation for a period of time not to exceed 180 days. The Judge may oppose a special expense fee and other terms and conditions as provided by law. If the defendant complies with the specific terms and conditions of the deferral then the case will be dismissed and not reported as a conviction on the defendant's record. You must come to your initial appearance to request deferred disposition.
Common Deferral Terms:
The State of Texas classifies anyone under the age of 17 as a juvenile.
All juvenile cases are heard by the Judge. The fine may NOT be paid at the window until the defendant has appeared before the Judge. Parents/guardians are required to attend the court with the juvenile.
The City of Kilgore is currently the addressing authority within the city limit boundaries. You may request a 911 address by filling out the required application and submitting it to Kilgore City Hall or by email
Click here for an address request form.
The Planning Department does have hours that are open to the public. At those times, anyone can come to city hall and speak with someone in the Planning Department without an appointment. Those hours are as follows: Monday 8 A.M.- 12 P.M., Tuesday 9 A.M. to 11 A.M., Wednesday 1 p.m. to 4 p.m., Friday 8 A.M. to 12 P.M. If it is outside these designated times, then an appointment must be made. Please call 903-988-4113 or by clicking here to schedule an appointment.
Tax Trust Property or sometimes called Back Tax Property can be purchased through the City of Kilgore if the property lies within the corporate city limits of Kilgore. The City Council must approve the sale of any tax trust property. Please visit the related documents under the Planning page of this website for a current list of current available properties.
Manufactured homes are only allowed in a licensed Manufactured Home Park or if you as a property owner are replacing your manufactured home. Rules for replacement are 1). The manufactured home can be no older that five years old at the time of permitting 2). The manufactured home must be at least the same size or larger than the one that is being replaced 3). You must own the property and manufactured home and be living in the home for a replacement to be allowed. 4). The manufactured home on the lot can only be replaced one time. Absolutely no mobile home are allowed within the city limits.
You can visit the City Map Gallery on this website to see zoning of property. Additionally, property ownership information, floodplain information, brush pickup days and much more can be found at the City Map Gallery. If are unable to find this information please contact the Planning Department.
The City of Kilgore Permit Office can set up all pre-development meetings with staff members. The phone number of the Kilgore Permit Office is 903-988-4119
The Planning and Zoning Board meets on the third Wednesday of ever month at 8:30 A.M. Kilgore City Hall located at 815 N Kilgore Street.
Please note any rezoning request that has 20% or greater protest from the property owners within 200 feet will require a 4 of 5 vote from the City Council for approval.
The timeline for a rezoning is 60-90 days.
The Zoning Board of Adjustment meets on an as needed basis.
Please note that decisions from the Zoning Board of Adjustment can only be appealed to a court of appropriate jurisdiction and not the City Council.
Submit a completed form of a building permit application and a site plan that reflects property lines with measurements of preexisting and proposed structures. Depending upon project, up to 5 departments with the minimum of 2 may review the permit application.
Yes. A completed building permit application and a site plan that reflects property lines with measurements of preexisting and proposed structures.
Yes. Any accessory structure that is 10 feet by 12 feet or 120 square feet and up requires a building permit.
Approval of building permits are contingent upon the number of departments that must review the permit application and whether if a department disapproved an aspect of the project, Time frame may vary from a day to a week depending on the scope of the project.
We are located at 909 North Kilgore Street on the Northwest corner of Kilgore Street and Highway 42.
The Kilgore Police Department is in operation 24 hours a day, 7 days a week, including holidays. The business office is open Monday through Friday, 8 a.m. to 5 p.m, except for holidays. For specific information, contact the business office at 903-983-1559.
In emergency situations, call 911. For non-emergency calls or general information, call 903-983-1559.
Email Assistant Chief Roman Roberson or call at 903-983-1559.
The citizens complaint form can be picked up from the front lobby at the Kilgore Police Department. After you have completed the form you will need to return to the Kilgore Police Department, where Assistant Chief Roberson or Lieutenant Gage will visit with you. If you have questions about the complaint process you can find a brochure at the Kilgore Police Department, City Hall or on this website under the Professional Standards tab. If you have further questions you may email the police department, call at 903-983-1559 and ask for the Professional Standards Officer or mail to the:Kilgore Police DepartmentAttention: Professional Standards OfficerP.O. Box 3066Kilgore, TX 75663
Email the office of the Chief of Police, call at 903-983-1559, or send a letter to:Kilgore Police DepartmentAttention: Chief of PoliceP.O. Box 3066Kilgore, TX 75663
The Kilgore Police Department does offer ink fingerprinting on Tuesday and Thursday from 9:30 a.m. to 11 a.m. There is a charge of $10 per card, and you are responsible for bringing your own fingerprint card(s) with you.
You can send an email to the narcotics team. If you would like for us to contact you, please include your name and phone number.
You can contact the Kilgore Police Department at 903-983-1559 or email our traffic officer.
Yes, you will need to contact our Code Enforcement Officer Justin Windham at 903-984-5081.
Please contact the DEA in Tyler, Texas at 903-579-2400 or the C.O.D.E. Unit in Longview, Texas at 903-759-9411.
If you are involved in a vehicle accident, you should allow approximately 4 business days for the report to be entered into our system before trying to obtain a copy. There is a charge of $6 for all crash reports, which can be obtained in person at the Kilgore Police Department during business hours (Monday through Friday, 8 a.m. to 5 p.m.); cash or check only. You can also obtain a copy of your crash report online with a credit card.
If you reported a crime, you may pick of a copy of the basic information of the offense report from the Kilgore Police Department during normal business hours. You will be asked to present a photo I.D. before the report is released to you. If you need additional information not included in the basic information, you will need to submit an Open Records Request.
Please Note: Certain circumstances may arise where a record could be deemed confidential by law, in which case, you will be asked to submit an open records request, and it will be referred to the Open Records Division of the Texas Attorney General's office for review.
All other requests for copies of records will need to be obtained through an Open Records Request. Please allow 10 working days for us to respond. Please include the requestor's name, address and phone number. Be as specific as to the type of information requested. You may submit your request in writing to the Records Unit using one of the following methods:
Documents concerning juvenile misconduct, sexual assaults, active investigations, etc. will be referred to the Open Records Division of the Texas Attorney General's Office.
Please note that we will not release any report(s) until we have received a cash or check payment.
Email Assistant Chief Roman Roberson or call at 903-983-1559.
Call 903-983-1559, listen to the prompts and select the option for jail, and someone will be able to help you. Please note that it takes approximately 30 minutes for an inmate to be processed and booked into the Kilgore City Jail after their arrest.
A child under 8 years old, unless the child is taller than four feet nine inches, must be restrained in a child passenger safety seat in accordance with the manufacturer’s instructions. There are certain types of vehicles and situations exempted.
The City of Kilgore ordinance currently does not allow for the shooting off of any fireworks within the city limits of Kilgore, Texas.
You can contact Kilgore Municipal Court at 903-988-4124.
To report a pothole on a City maintained street, submit a work request online, from your smartphone with the MyKilgore App (Google Play or App Store), or call City Hall (903-984-5081). To report a pothole on a State maintained road please contact the Texas Department of Transportation Longview Maintenance Office at 903-234-2504 for roads in Gregg County or the Henderson Maintenance Office at 903-657-4521 for roads in Rusk County. State maintained highways include:
Every traffic signal in the City is owned and maintained by TXDOT, however problems with traffic signals should be reported immediately to the Street Department Monday through Friday 8 AM to 5 PM by calling City Hall at 903-984-5081; after hours or on weekends please call the Police Department non-emergency number 903-983-1559.
If it is a high priority sign such as a stop sign, please report it immediately to City Hall Monday through Friday 8 AM to 5 PM by calling 903-984-5081; after hours or on weekends please call the Police Department non-emergency number 903-983-1559. For most other signs you can "Report A Problem" utilizing the MyKilgore App (Google Play or App Store), submit a work request online, or call City Hall (903-984-5081).
By City Ordinance, maintenance and construction of driveways and sidewalks are the responsibility of the property owner.
If you need to repair or replace your driveway please check to see if you need to get a Driveway Approach Permit.
Street lights are maintained by one of three electric power companies that serve Kilgore depending on which part of the city you live in. You'll need some basic information when reporting the problem such as:
If you are unsure which company serves the area, then submit a work request.
To report a clogged or non-functioning stormwater inlet on a City maintained street, submit a work request online, from your smartphone with the MyKilgore App (Google Play or App Store), or call City Hall (903-984-5081). If the inlet is on a state maintained road please contact the Texas Department of Transportation Longview Maintenance Office at 903-234-2504 for roads in Gregg County or the Henderson Maintenance Office at 903-657-4521 for roads in Rusk County.
If you have a problem with a possible sewer back-up, please call the main City Hall number at 903-984-5081 on Monday through Friday from 8 a.m. to 5 p.m. For any other time, call the after-hours emergency number at 903-983-1559. The field operations crew will be notified for the quickest response. Please call the City Hall number first so we may assess the problem and determine if a plumber will need to be contacted. We will use a sewer jet machine to clear the City main if it is blocked. If the problem is in the service line that goes from the main to your house/building, you will need to have a plumber install a 2-way cleanout in the service line either in the right-of-way or on the property line if there is no right-of-way.
The City will then be sure the service line is clear from the right-of-way to the main. If this does not eliminate the problem, you will need to get a plumber for repairs.
If the problem is a sewer smell in the area, we will record the complaint and issue a work order to try and locate the source as soon as possible. Since this type of nuisance can be difficult to locate, we ask for your patience in allowing us to try to locate and correct the problem.
Cloudy water is almost always caused by air in the water. Water has the ability to dissolve certain gases, including air. When the air comes out of solution, it often forms tiny bubbles, giving the water a cloudy or milky appearance. To see if the color is due to air, fill a clear glass with water and allow it to sit in the counter for several minutes. If the milky color is due to air, the water will begin to clear from the bottom of the glass first and gradually clear to the top. The water is safe to drink.
This situation can occur almost any time, but often happens when there is a significant change in temperature, such as the spring or fall. Air dissolves more easily in cold water than in warmer water. It can also occur when the water has been off for repairs. This condition can last from a few days to several weeks, depending on conditions.
Hardness is caused by the presence of mainly calcium and magnesium in the water. It is measured in either parts per million or grains per gallon. The City of Kilgore's water contains an average of about 40 parts per million (or about 2.3 grains per gallon) total hardness. This is considered moderately hard water. Hard water is more likely to cause a soap scum on fixtures.
It requires more soap to lather or foam. Soft water requires much less soap, but does not rinse off as readily. No softening is required for our water.
At certain times of the year, especially during the hot, dry summer months, there are various species of algae present in the source water (Sabine River) for the surface water treatment plant. These algae can give off chemicals (gesomin or 2-methylisoborneol (MIB) that give the water a dirty or musty taste or smell. These chemicals can be detected by the human senses as low as 5 to 10 parts per trillion. It can take anywhere from a few days to several weeks for the algae to diminish and the chemicals to no longer be present. The water is treated at the plant with activated carbon and other chemicals known as oxidizers to remove the gesmin and MIB; however it is difficult to remove them entirely.
Care must be taken not to overuse the treatment chemicals to the point where the finished water is out of compliance with Texas Commission on Environmental Quality (TCEQ) regulations and pose possible health hazards to the public. Although the taste or smell may be objectionable, the water is still safe to drink.
The City uses chlorine to disinfect the water. Chlorine is added during the treatment process as a disinfectant to kill bacteria and prevent it from growing in the distribution system. A chlorine residual is maintained all the way to your tap. Some individuals are more sensitive to smell and can detect even small amounts of odors. If the water has been sitting in the piping for a period of time, the odor can concentrate and be more noticeable at first.
To remove any taste or smell, fill a pitcher full of water and refrigerate overnight. The chlorine content will dissipate.
The water may be colored a yellowish or red color due to several factors. Normally it is due to the presence of iron in the water, along with the fact that there are still iron pipes in our distribution system. The yellow color is due to dissolved iron in the water, while the reddish color is usually specks of iron in the water. We add a chemical to the water to sequester, or chemically bind the iron so it stays entirely dissolved. However, due to various factors (temperature, pH of the water, etc.) the iron can come out of the solution and discolor the water.
Recent flushing of fire hydrants, a sudden increase in water usage, and after a water main break can also contribute to discolored water. The water is safe to drink, cook and bathe with. While it is not aesthetically pleasing, it is still safe. The amount of iron in the water is normally much less than the amount of iron recommended in your daily diet.
Low pressure in the water lines can be caused by several factors. Check your faucets to see if the problem is isolated to one or two faucets, and not the entire house. If it is isolated, check to see if the screen on the faucet is clogged. If it is clear, the piping to the faucet could be clogged, or the faucet itself could have a buildup of minerals in it.
If the entire house/building has low water pressure, it could indicate a leak on the line, a meter problem, or buildup in the service line or house plumbing due to age, etc. Contact the water department customer service at 903-984-5081 to have the meter and service line to the main checked. If these are found to be in good condition, you will need to contact a plumber for further assistance.
Find this information on our Signs of Water Leaks page.
A water meter can be defective, it is a mechanical device with moving parts. These parts turn when water passes through the meter, and moves the wheels/gears in the register to record the usage. These parts can wear out over time. This usually causes the meter to slow down and not record all the water that passes through it. This will actually result in a lower than normal bill, remember, a meter can only turn when water passes through it.
The Water Department is responsible for the water main, the service line that goes from the main to the meter, the meter itself, and the meter box. The service line that goes from the meter to the house/building is the customer's responsibility. This includes the portion of the service line that may be inside the meter box. If the leak is on the service line from the meter to the house, you will need to contact a plumber to make the necessary repairs.